Luxury Lifestyle Vault — Terms of Service

Effective date: [EFFECTIVE DATE]

Entity: [LEGAL ENTITY NAME] ("Luxury Lifestyle Vault," "we," "us," or "our"), a [STATE OF FORMATION — Wisconsin] limited liability company, [BUSINESS ADDRESS].

1. Agreement to these Terms

These Terms of Service ("Terms") govern your access to and use of the Luxury Lifestyle Vault website, member portal, and concierge services (collectively, the "Services"). By creating an account, subscribing, or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services. You must be at least 18 years old and able to form a binding contract.

2. The Services

Luxury Lifestyle Vault provides AI-assisted concierge logistics for luxury wardrobe management, which may include cataloging, storage, professional cleaning and care, seasonal rotation, and delivery and return of garments and accessories ("Items"). Specific services depend on your membership tier and on individual on-demand requests. We may modify, add, or discontinue features at any time.

3. Accounts and eligibility

You agree to provide accurate, current, and complete information and to keep it updated. You are responsible for safeguarding your account credentials and for all activity under your account. Notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms.

4. Memberships, billing, and on-demand charges

• Subscriptions. Paid membership tiers (e.g., Seasonal Essentials, Seasonal Premier) are billed on a recurring basis through our payment processor, Stripe. By subscribing, you authorize recurring charges to your payment method until you cancel.
• Payment method. We capture your payment method at signup (no charge at that step); membership and on-demand charges are processed thereafter.
• On-demand requests. Certain services are billed per request, including base fees and per-item charges, as disclosed at checkout.
• Renewals and changes. Subscriptions renew automatically for successive periods. Tier changes may result in prorated credits or charges.
• Taxes. Stated prices may exclude applicable taxes, which you are responsible for.
• Failed payments. If a charge fails, we may retry, suspend Services, or limit access until payment is resolved.
• Refunds. Except as required by law or expressly stated, fees are non-refundable. Refunds, when granted, are processed to the original payment method.

5. Cancellation

You may cancel your membership at any time through your member portal or by contacting us at [SUPPORT EMAIL]. Cancellation takes effect at the end of the current billing period; you remain responsible for charges incurred before cancellation. Upon cancellation you must arrange for the return of any stored Items as described in Section 7.

6. Your responsibilities regarding Items

You represent that you own, or are authorized to deposit, all Items you provide. You agree not to deposit items that are illegal, hazardous, perishable, or prohibited by us. You are responsible for disclosing pre-existing damage, special care requirements, and accurate descriptions and valuations of Items.

7. Storage, custody, and bailment

When you deposit Items with us, you create a bailment for our mutual benefit. We will use reasonable care consistent with industry standards to store and handle your Items. [Counsel to review and confirm bailee duties, declared-value mechanics, and how they interact with our bailee/GL insurance.] Title to Items remains with you. Upon membership end or your request, we will make Items available for return; uncollected Items may be subject to storage fees and, after written notice and the period required by applicable law, to disposition as permitted by law.

8. Care and cleaning

Professional cleaning, pressing, and care are performed by us or by vetted third-party care providers. Despite professional methods, certain materials, dyes, embellishments, or pre-existing conditions carry inherent risk. By submitting an Item for care, you accept the ordinary risks of professional cleaning for that type of Item.

9. Loss, damage, and limitation of liability for Items

We will address loss of or damage to Items in our custody in accordance with applicable law and our then-current claims process. To the maximum extent permitted by law, our liability for loss of or damage to any Item is limited to the lesser of the documented fair market value of the Item or the maximum amount stated in our claims policy / declared-value program [SPECIFY LIMIT]. We are not liable for ordinary wear, inherent vice, manufacturer defects, or damage from undisclosed conditions. [Counsel to set the liability cap and declared-value terms to align with insurance coverage.] Claims must be submitted within [CLAIM WINDOW] of delivery or discovery.

10. Delivery, seasonal rotation, and returns

We coordinate delivery and return of Items, including seasonal rotation. You are responsible for providing accurate delivery addresses and access, and for inspecting Items on delivery. Report any issue within [INSPECTION WINDOW]. Risk of loss for delivered Items passes to you upon delivery.

11. SMS / text messaging

If you opt in to text messages, you consent to receive order and account messages at the phone number you provide. Message frequency varies by account activity. Message and data rates may apply. Reply STOP to opt out and HELP for help. Opting out of SMS does not affect your account or email communications. See the Privacy Policy for how we handle mobile information.

12. Acceptable use

You agree not to misuse the Services, including by: violating law; infringing others' rights; attempting to access non-public systems; interfering with the Services; or uploading malicious code or unlawful content. We may remove content or suspend access for violations.

13. Intellectual property

The Services, including software, design, text, and branding, are owned by us or our licensors and protected by law. We grant you a limited, revocable, non-exclusive license to use the Services for their intended purpose. You retain rights to photographs and content you upload, and you grant us a license to use them as necessary to provide the Services (including AI-assisted cataloging and search).

14. Third-party services

The Services rely on third-party providers (including payment, hosting, communications, and AI providers). We are not responsible for third-party services, and your use of them may be subject to their terms.

15. Disclaimers

EXCEPT AS EXPRESSLY STATED, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS OR DATA. OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES (OTHER THAN LIABILITY FOR ITEMS UNDER SECTION 9) WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE [12] MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. [Counsel to confirm caps and any carve-outs required by law.]

17. Indemnification

You agree to indemnify and hold harmless [LEGAL ENTITY NAME] and its members, officers, and agents from claims arising out of your breach of these Terms, your Items, or your misuse of the Services, to the extent permitted by law.

18. Dispute resolution and governing law

These Terms are governed by the laws of the State of [GOVERNING LAW STATE — Arizona or Wisconsin; counsel to choose], without regard to conflict-of-laws rules. [Counsel to decide whether to include binding arbitration and a class-action waiver, and to draft that clause and any required consumer disclosures.] Subject to the foregoing, the state and federal courts located in [VENUE] will have jurisdiction.

19. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated through the Services or by email, and the "Effective date" above will be updated. Continued use after changes take effect constitutes acceptance.

20. Contact

[LEGAL ENTITY NAME]

[BUSINESS ADDRESS]

Email: [SUPPORT EMAIL]

Phone: [PHONE]

Placeholders to complete before publishing

[LEGAL ENTITY NAME] · [BUSINESS ADDRESS] · [STATE OF FORMATION] (Wisconsin) · [GOVERNING LAW STATE] · [VENUE] · [EFFECTIVE DATE] · [SUPPORT EMAIL] · [PHONE] · [SPECIFY LIMIT] (Item liability cap) · [CLAIM WINDOW] · [INSPECTION WINDOW] · liability-cap months in §16 · arbitration decision in §18.